Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Quality Control Analysis
Testing how well a product or service works.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Writing
Writing things for co-workers or customers.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Active Learning
Figuring out how to use new ideas or things.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Reading Comprehension
Reading work-related information.
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